Everything you need to call smarter
A complete cloud phone system with dialer, recording, forwarding, numbers and reporting. It runs in your browser and is ready in minutes.
Call anyone, right from your browser
The dialer uses WebRTC for crisp, low-latency HD voice. All you need is a headset and an internet connection.
- Choose which of your numbers to call from with the caller ID picker.
- Mute, redial, copy numbers and send keypad tones to phone menus.
- Keyboard shortcuts: type to dial, Enter to call, Esc to hang up.
- Recent calls list with one-click call-back.
Full control over what gets recorded
Record calls for training, quality and compliance, and keep sensitive moments off the record.
- Live controls: start, pause, resume and stop during any call.
- Auto-record all outbound calls for your workspace.
- Per-number recording for forwarded inbound calls.
- Dual-channel audio, stored as MP3. Play it in the browser or download it.
Route every incoming call to the right person
Forward calls on any of your numbers to a mobile, landline or teammate anywhere in the world. Switch rules on and off instantly.
- One forwarding rule per number, enabled or paused with a click.
- Your business number is shown as the caller ID on forwarded calls.
- Friendly voice message when nobody is available.
- Optional recording of forwarded calls.
All your numbers in one workspace
Manage the numbers on your Twilio account for every team, region or campaign, and decide which one is the default.
- Import numbers straight from your Twilio account.
- Friendly names so everyone knows which line is which.
- Default caller ID for the whole workspace.
- Activate or deactivate numbers at any time.
A complete history of every conversation
Inbound and outbound calls are logged automatically with everything you need to follow up.
- Status, duration, direction and cost on every call.
- Filter by date, type and status; sort any column.
- Call back any number from the log in one click.
- Recording player built into each call's detail page.
Real-time insight into your phone lines
See how your team is performing today, this week or this month, without exporting a single spreadsheet.
- Totals for outgoing, incoming, answered, missed and failed calls.
- Trend chart across your chosen date range.
- Live account balance and monthly usage breakdown.
Turn any spreadsheet into a call list
Import contacts from Excel or CSV, catch problems before they are saved, and call each person from your browser.
- Excel and CSV import with a preview of valid, invalid and duplicate rows.
- Click to call any contact in the browser dialer.
- Call history with status and duration for every contact.
- Do not call status blocks calls to people who opted out.
A login for every agent, with the right access
Add your team to one shared workspace and decide exactly what each person can see and do.
- Individual logins: add a name and email, and the login details are sent automatically.
- Ready-made roles: start from Agent, Supervisor or Manager, then fine-tune each permission.
- Own call history: agents see their own calls, while supervisors can review the whole team.
- Control at any time: pause, reset or remove a login, and their calls stay in your history.
And plenty more under the hood
One-click setup
Browser calling credentials are created for you automatically.
Multi-workspace
Fully separated accounts for teams, brands or clients.
Built-in support
Raise and track support tickets without leaving the app.
Usage tracking
Live balance and per-call cost keep spending predictable.
See Kovtel in action
Book a free demo and your login details arrive by email in a moment.