Call forwarding

Send every incoming call to someone who can answer it

Forward your business numbers to any mobile, landline or teammate, and change where calls go in seconds.

Business call forwarding without the phone company

Call forwarding sends a call placed to one number on to another. For a business, it means you can publish one professional number and answer it from wherever your team happens to be.

Kovtel gives each of your numbers its own forwarding rule. You can set the rule up without touching any telephone equipment, and pause or change it the moment your rota changes.

Forwarding you stay in control of

One rule per number

Each business number can ring its own destination anywhere in the world.

Pause with a click

Switch a rule off and on as your team's availability changes.

Custom ring time

Decide how long a call rings before it is treated as unanswered.

Business caller ID

Your business number is shown on forwarded calls, so your team knows it is a work call.

Optional recording

Choose per number whether forwarded calls are recorded.

Automatic setup

Kovtel can configure the incoming call URL on your numbers for you, or you can add it yourself.

Set up call forwarding

  • Pick a number: Choose any number on your account.
  • Enter the destination: Add the mobile or landline that should ring.
  • Set your options: Choose the ring time, recording and the message callers hear if nobody answers.
  • Connect it: Let Kovtel configure the number automatically, or copy the URL into your Twilio console.

Call forwarding FAQ

Yes. Forward to any mobile or landline number. Calls are billed by Twilio at its rates for the connected call.

When the ring time runs out, the caller hears a message telling them nobody is available.

Yes. Each rule can be paused and resumed with one click, and your settings are kept.

Yes. Forwarded calls appear in your call log with their status and duration.
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