Call center software

A simple cloud call center your agents can start using today

Give each agent a login and a browser dialer, and give supervisors the recordings and call data they need to run the team.

For small teams, not enterprise call floors

Enterprise contact center platforms are built for hundreds of seats and take months to roll out. Many small sales and support teams need something much simpler: a way for agents to call from anywhere, a record of every call, and a way for a supervisor to see what is going on. That is what Kovtel provides.

Roles keep the work organised. Agents make calls and see their own history. Supervisors review the whole team's calls. Managers also run the numbers and forwarding. Every permission can be fine-tuned person by person, and a login can be paused at any time.

What runs your team

A browser dialer for each agent

Agents call from any supported browser, at home or in the office.

Roles and permissions

Start from Agent, Supervisor or Manager, then adjust each permission.

Call recording

Record outbound and forwarded calls, and control who can play them back.

Live dashboard

Follow total, answered and missed calls and talk time across chosen periods.

Filtered call logs

Find calls by agent, type, status, date or number.

Instant control

Pause, reset or remove a login, and keep their calls in your history.

Open your call center

  • Connect your numbers: Link your Twilio account and import your lines.
  • Add your agents: Their login details are sent by email automatically.
  • Assign roles: Choose what each person can see and do.
  • Go live: Agents start calling while supervisors follow along.

Call center software FAQ

No. Kovtel does not include inbound queues, IVR menus or voicemail. Incoming calls follow the forwarding rule set for each number.

Add team members up to your account's limit. For larger teams, the Business plan offers volume pricing.

Yes. All they need is a supported browser, a headset and a stable internet connection.

Yes. Give a supervisor access to everyone's calls and to recordings, and they can review the team's work from the call logs.
Contact list management Browser dialer Call recording Call forwarding Virtual phone numbers Business phone system Sales calling software Call analytics Team calling software What is cloud calling? Pricing

Try it free for 3 days

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