Control recording live during a call or switch it on automatically, then play back any conversation from the call log.
Recordings settle disputes, make it easier to coach new team members and give you an accurate record of what was agreed. They are only useful if they are simple to make and simple to find later.
In Kovtel a recording belongs to its call. Open the call in your log and the player is right there, next to the number, status and duration. Pause recording when sensitive details are being read out, then resume when the conversation moves on.
Stop capturing while a customer shares private details, then carry on in the same recording.
Turn on one setting and every outbound call from your workspace is recorded.
Choose per number whether forwarded inbound calls are recorded.
Both sides of the conversation are captured.
Play recordings in the browser or download them.
Recordings are only available inside the workspace that made them.
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