Call analytics

Know what is happening on your phones

Follow total, answered and missed calls on a live dashboard, then drill into a searchable log of every call.

Answers instead of guesses

If calls happen on personal mobiles, nobody can say how many were made, how many were missed or how long the team spent talking. Kovtel records every call that goes through it, so those questions have an answer. The dashboard shows the headline numbers for today, yesterday, or a longer period, and it updates as calls come in.

When a number looks wrong, the call log shows why. Search or filter by agent, call type, status or date to find the calls behind the total, then open a call to see its details and any recording.

What you can measure

Total calls

See how many calls were made and received over the period you choose.

Answered calls

Compare the calls that connected with those that did not.

Missed calls

See where calls went unanswered, so you can follow them up.

Talk time

Add up how long your team spent on connected calls.

Detailed filters

Narrow the log by agent, type, status, date or search term.

Live updates

The dashboard refreshes by itself, so the numbers stay current.

Start measuring

  • Connect your account: Link your Twilio account and numbers.
  • Make your calls: Every call through Kovtel is logged automatically.
  • Open the dashboard: Pick the period you want to look at.
  • Drill into the log: Filter down to the agent or day you care about.

Call analytics FAQ

The analytics dashboard is included on the Pro and Business plans. Call logs and history are available on every plan.

Yes. If you have team members, you can filter the call log by agent.

Only with permission. Agents see their own calls, and you can allow others to see the whole team's calls.

No. Only calls that go through Kovtel appear in your dashboard and logs.
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